Privacy Policy
Last Updated: January 2026
Table of Contents
1. Introduction
Welcome to TurcKey (“we,” “us,” “our,” or “Company”). We are committed to protecting your privacy and ensuring you have a positive experience on our website and through our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://turckey.com and use our services, including our WhatsApp Business messaging service.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services. By accessing and using TurcKey’s services, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you provide directly to us, including:
- Contact Information: Name, email address, phone number, and WhatsApp number
- Property Inquiry Data: Information about properties you are interested in, including location preferences, budget, property type, and specific requirements
- Personal Details: Information related to citizenship applications, investment goals, and financial information necessary for real estate transactions
- Communication Records: Messages, inquiries, and correspondence you send through our website, email, or WhatsApp Business messaging service
- Account Information: Login credentials and profile information if you create an account on our platform
- Payment Information: Payment and billing information (processed securely through third-party payment providers)
2.2 Information Collected Automatically
When you visit our website or use our services, we automatically collect certain information, including:
- Device Information: Device type, operating system, browser type, and unique device identifiers
- Usage Information: Pages visited, time spent on pages, links clicked, search queries, and other browsing behavior
- Location Information: General geographic location based on IP address (not precise location)
- Server Information: Server logs containing IP addresses, access times, and referring URLs
- WhatsApp Metadata: Message timestamps, delivery status, and communication patterns (message content is not stored by us)
2.3 Information from Third Parties
We may receive information about you from third parties, including:
- Real estate partners and project developers
- Payment processors and financial institutions
- Analytics providers and marketing partners
- Publicly available sources and databases
3. How We Use Your Information
We use the information we collect for various purposes, including:
3.1 Primary Purposes
- Service Provision: To provide real estate services, process inquiries, and facilitate property transactions
- Communication: To respond to your inquiries, send property updates, and maintain communication through email, phone, and WhatsApp
- Transaction Processing: To process payments, manage contracts, and handle citizenship application documentation
- Customer Support: To provide technical support and resolve issues related to our services
3.2 Secondary Purposes
- Analytics and Improvement: To analyze usage patterns, improve our website and services, and develop new features
- Marketing and Promotion: To send promotional materials, newsletters, and marketing communications (with your consent)
- Personalization: To personalize your experience and provide relevant property recommendations
- Compliance and Legal: To comply with legal obligations, prevent fraud, and protect our rights and property
- Security: To detect, prevent, and address fraud, security issues, and technical problems
3.3 Legal Basis for Processing
We process your information based on the following legal grounds:
- Your explicit consent
- Performance of a contract with you
- Compliance with legal obligations
- Protection of vital interests
- Legitimate business interests
4. Data Sharing and Disclosure
4.1 When We Share Information
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who assist us in operating our website, processing payments, and providing services
- Business Partners: With real estate developers, property owners, and project partners necessary to fulfill your requests
- Legal Requirements: When required by law, court order, or government authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our legal rights, privacy, safety, or property
4.2 What We Do NOT Share
We want to be clear about what we do NOT do with your information:
- We do NOT sell your personal information to third parties for marketing purposes
- We do NOT share your WhatsApp messages with Meta or other third parties (message content remains confidential)
- We do NOT share payment card information with unauthorized parties
- We do NOT disclose sensitive personal information without explicit consent
5. Data Security
We implement comprehensive technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for data transmission over the internet
- Secure password protection and authentication mechanisms
- Regular security audits and vulnerability assessments
- Access controls limiting employee access to personal information
- Secure data storage with encryption at rest
- Incident response procedures and breach notification protocols
6. Your Rights and Choices
6.1 Access and Portability
You have the right to request access to the personal information we hold about you and to receive a copy of your data in a portable format.
6.2 Correction and Deletion
You have the right to request correction of inaccurate information and to request deletion of your personal data. We will comply with such requests within the timeframe required by applicable law, except where retention is required for legal or business purposes.
6.3 Opt-Out of Communications
You can opt out of receiving promotional emails and marketing communications by:
- Clicking the “unsubscribe” link in any promotional email
- Contacting us directly at info@turckey.com
- Adjusting your communication preferences in your account settings
Please note that opting out of marketing communications does not affect transactional messages related to your property inquiries or transactions.
6.4 WhatsApp Preferences
You can manage your WhatsApp communication preferences by:
- Blocking our WhatsApp Business number
- Sending “STOP” to opt out of non-transactional messages
- Contacting us to update your communication preferences
6.5 Do Not Track Signals
Some browsers include a “Do Not Track” feature. Our website does not currently respond to Do Not Track signals, but you can control tracking through your browser settings and privacy tools.
7. WhatsApp Business Messaging
7.1 WhatsApp Service Overview
TurcKey uses WhatsApp Business API to communicate with clients about property inquiries, updates, and transactional information. This service is powered by Meta Platforms, Inc.
7.2 Message Privacy
Important privacy information regarding WhatsApp messaging:
- End-to-End Encryption: All WhatsApp messages are encrypted end-to-end, meaning only you and TurcKey can read the messages
- Meta’s Role: Meta does not have access to the content of your messages. Meta only processes metadata such as delivery status and timestamps
- Message Storage: We store message records for customer service and transaction purposes only
- Data Retention: WhatsApp message records are retained for a reasonable period to maintain service quality and resolve disputes
7.3 Consent for WhatsApp Communication
By providing your WhatsApp number, you consent to receive messages from TurcKey through WhatsApp Business. You can withdraw this consent at any time by notifying us.
7.4 Compliance with WhatsApp Policies
We comply with Meta’s WhatsApp Business Messaging Policy, which includes:
- Sending only relevant and authorized messages
- Respecting message frequency and timing preferences
- Honoring opt-out requests promptly
- Not using WhatsApp for spam or unauthorized purposes
- Maintaining compliance with local regulations and laws
9. Third-Party Services
9.1 External Links
Our website may contain links to third-party websites and services. This Privacy Policy does not apply to external websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites before providing personal information.
9.2 Third-Party Service Providers
We use third-party service providers for:
- Payment processing (payment gateways)
- Website analytics (Google Analytics)
- Email marketing and communication
- Cloud hosting and storage
- Customer relationship management (CRM)
These providers are contractually obligated to use your information only as necessary to provide services to us and must maintain appropriate data security standards.
9.3 Meta and WhatsApp
As we use Meta’s WhatsApp Business API, your WhatsApp number and message metadata are processed by Meta according to Meta’s privacy policies. For more information, visit WhatsApp’s Privacy Policy.
10. Children’s Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly. If you believe we have collected information from a child, please contact us immediately.
11. Contact Us
If you have questions about this Privacy Policy, wish to exercise your rights, or need to report a privacy concern, please contact us:
TurcKey Real Estate
Response Time
We will respond to your privacy inquiries within 30 days of receipt. If your request is complex, we may require additional time but will notify you of any delays.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our services following the posting of changes constitutes your acceptance of the updated Privacy Policy.
